Support

  • 54 questions asked
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  • I removed my on-demand cloud session from NeoLoad. How can I get it back?

    I made a mistake and my on-demand cloud session disappeared from my NeoLoad scenario. I don't know how I can get it back.
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    An on-demand session is managed through the Neoload interface. You can easily use a reserved cloud session or a previously created on-demand session in NeoLoad. If you remove it...
  • My Cloud load generator stays in INITIALIZING state or is red, what can I do?

    I reserved a Cloud session few days ago and when I wanted to use the load generators, I was not able to get them in a green status. Did I miss something?
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    When you start a Cloud session, our Cloud platform will automatically start all your load generators from all the zones you may have selected. Neoload will get a status of the...
  • My Cloud Load Generator is frozen, what can I do?

    I was able to start a test with my Cloud load generators. But in the middle of the test I lost the connection with one of my load generator. I saw that the amount of memory used...
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    The Neoload interface allows you to interact with your load generators. When needed, you can reboot your Cloud Load Generator using the context menu: right click > Reboot the...
  • Is NeoLoad able to load test mobile applications?

    We have a new application version that will be especially deployed for mobile devices. I am wondering if NeoLoad is able to load test it and also how can I do...
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    Nouredine A.
    Nouredine A.

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    NeoLoad supports load and performance testing of both web and native applications on mobile devices. You can easily do that and in two different ways: Use the agent switcher...
  • What Flex version is NeoLoad compatible with?

    We have updated our Flex version to 4.0 and we are wondering if Neoload is compatible with that version?
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    Flex is an open source framework for building web applications. The underlying protocol used to communicate between the browser and the server is AMF (Action Message Format)...
  • Is there a way to perform a silent installation of NeoLoad or the Load Generators?

    I have a Linux box without graphical interface, and I would like to be able to install the LoadGenerator program using the command line. Is a silent installation possible?
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    By default, the NeoLoad installer will launch a UI in order to proceed with the installation steps. A wizard will guide you with some questions to be answered like the...
  • NeoLoad keeps crashing after I try to setup or run a Windows monitor. What is going on?

    When I go through the wizard to monitor my Windows server, NeoLoad UI disappears after it tries to get the counter lists. It happens all the time.
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    NeoLoad relies on Perfmon API to monitor Microsoft products. As a consequence, it is able to monitor any Microsoft product as soon as it is possible with Perfmon. During the...
  • Does NeoLoad support DB2 monitoring on AS/400?

    My license has the DB2 module activated but I was not able to monitor my DB2 on AS/400. Is there any limitation in NeoLoad?
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    DB2 database can be installed on IBM AS/400 machine or x86 compatible machine. NeoLoad uses the JDBC protocol to monitor databases. DB2/400 uses a completely different...
  • I have a stand-alone AIR application. How do I get NeoLoad to record the traffic with it?

    I need to test an AIR application and when I make a record with NeoLoad nothing is recorded. I don't know if there's any specific settings in NeoLoad in order to record my AIR...
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    NeoLoad can record any HTTP traffics as soon as this traffic can go through a proxy. When you start a record, NeoLoad uses its own proxy to record the traffic between your...
  • How do I record a JAVA application with NeoLoad?

    I would like to test a new application that is based on JAVA. I know that it is using the HTTP protocol but when I tried to record a scenario with NeoLoad, I did not see any...
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    NeoLoad can record any HTTP traffics as soon as this traffic can go through a proxy. When you start a recording NeoLoad uses its own proxy to record the traffic between your...