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Unanswered question

Getting NL-Network Error java.util.concurrent.TimeoutException: Idle timeout 300000ms

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April 12, 2018
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Hi Experts,

I am getting the above error while executing a script from my local with 50 U load
the application is https based and I am not using any proxy

I have tried editing the controller properties and increased the time out to 60000 but that was of no help

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19.7 KB
April 12, 2018
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Swagata C.
Swagata C.

Swagata C.

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3 answers
Category
NeoLoad Runtime
Author name
Swagata C.
Date
April 12, 2018
over 6 years ago
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Answers

Nouredine A.

Nouredine A.

Level
4
5000 / 5000
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Team

Looking at your screen shot the response time is 383s. It means that the server did send some data but nothing for 300s. Have you tried to run a test with less users to see if you can reproduce that error?

That error usually means that the server is overloaded so the best is to run a test with ramp up policy to check the response time of that login request.

Also you said that you increased the timeout to 60000 i guess you meant 600000 but which parameters have you modified?

Author name
Nouredine A.
Date
answer
a
Swagata C.
Swagata C.

Swagata C.

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0
12 / 100
points

runtime.so.timeout=600000
runtime.connection.timeout=600000
are the parameters that has been modified. Currently running a test with 100 U load and from 2 different geographies (Virginia and Melbourne and it is looking good 60% done but when trying to execute in local I am still getting this error

Author name
Swagata C.
Date
answer
a
Nouredine A.

Nouredine A.

Level
4
5000 / 5000
points
Team

Your settings are correct so NeoLoad is configured to wait at least 10 minutes. And i guess you have restarted NeoLoad after those modifications right?

The issue might be with a network device that is cutting the connection after those 5 minutes. You should check the network path to reach your server when the requests are coming from local and outside of your network.

Author name
Nouredine A.
Date
answer
a