Unanswered question

Team License suddenly disappeared from Neoload

I was working on Neoload and suddendly the license disappeared. A colleague of mine ran a job from Jenkins at the same time using NeoloadCmd.
Now, when I open Neoload, the license is gone and when I try to lease a new one (There are vusers left in the pool), I get an error message that it is already leased by Admin. It is quite crazy!!! Now I have 100 vusers locked for 300 days and cannot lease some of the 400 ones left.

EX Jean-Pierre E.
EX Jean-Pierre E.

EX Jean-Pierre E.

Level
0
6 / 100
points

Answers

Nouredine A.
Nouredine A.

Nouredine A.

Level
4
5000 / 5000
points
Team

You should open a support ticket since this type of issue cannot be handled through the community web site.