Neotys.com

Answered question

Error when configuring the license server or when running a scenario and trying to use the license

Hi everyone,

I have a user who's having below error when configuring the license server in Neoload or when he's running a scenario and trying to use the license:

Unknown Error. NeoLoad Web Error
com.neotys.license.data.o: Unknown Error. NeoLoad Web Error
at com.neotys.nl.controller.aC.b(aC.java:570)
at com.neotys.nl.gui.h.e.InstalledLicensesDialog.a(InstalledLicensesDialog.java:370)
at com.neotys.nl.gui.h.e.InstalledLicensesDialog.a(InstalledLicensesDialog.java:230)
at com.neotys.nl.gui.h.e.InstalledLicensesDialog.<init>(InstalledLicensesDialog.java:100)
at com.neotys.nl.gui.h.e.LicenseCategoryPanel.P(LicenseCategoryPanel.java:1515)
at com.neotys.nl.gui.h.e.LicenseCategoryPanel.aa(LicenseCategoryPanel.java:632)
at java.lang.Thread.run(Thread.java:748)

Any idea what's causing this and how to resolve the issue?

Thanks in advance!

Regards,
Shafee

Shafee T.
Shafee T.

Shafee T.

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0
12 / 100
points
Answer count
2 answers
Category
Installation / Licensing
Author name
Shafee T.
Date
November 11, 2020
about 4 years ago
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viewed 403 times
question
q
Nouredine A.
Nouredine A.

Nouredine A.

Level
4
5000 / 5000
points
Team

I assume that you are using a shared license right? Where did you install it? Is is on the Neotys Team Server or NeoLoad Web?

What is the status of the test of connection for the NTS or NeoLoad Web settings panel?

Author name
Nouredine A.
Date
answer
a

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Other answers

Shafee T.
Shafee T.

Shafee T.

Level
0
12 / 100
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Salut Nouredine,

  • Yes it is a shared license.
  • Installed on NTS.
  • No idea about the user's connection test... but he told me that now the license is working fine :s

So, I guess that the issue was a mis-configuration from the user's part.

Thanks for your answer.

Regards,
Shafee.

Author name
Shafee T.
Date
answer
a