Unanswered question

neoload license issue

I am trying to release my license, but I am always getting an error :

License not leased by you but by: admin
com.neotys.license.data.o: License not leased by you but by: admin
at com.neotys.nl.controller.aB.a(aB.java:752)
at com.neotys.nl.gui.h.e.LicenseCategoryPanel.c(LicenseCategoryPanel.java:1568)
at com.neotys.nl.gui.h.e.LicenseCategoryPanel.W(LicenseCategoryPanel.java:658)
at java.lang.Thread.run(Thread.java:748)

how can I resolve this issue?

Etienne H.
Etienne H.

Etienne H.

Level
0
18 / 100
points

Answers

In the preferences under Neotys Team Server, you connect as a user (admin, Etienne, Neil), it looks like you leased the licence while connected as admin, at a later time, you connected as Etienne and are now trying to release the licence? the licence lease should expire at some point, how long was the lease for?

Etienne H.
Etienne H.

Etienne H.

Level
0
18 / 100
points

Hi Neil,

I am connected to the license by a server, using an admin user.
And it will be expired on Mar 28, 2021