Unanswered question

Unable to connect to monitored machines

Hello, i am unable to connect to the monitored machines from my system. I have the DB server and App server running on two different VM's which are on a different domain than mine.
I can ping and remote into those VM's using the credentials or access the web site hosted on the IIS on the VM's.
I have validated the following
1) The firewall is off on both the VM's.
2) The remote registry service is running on both VM's.
3) I also installed Monitoring Agent on both those VM's though i am not sure if they are needed.

Also my system is Windows 7 and the VM's are Windows XP.
I get the error, Failed to connect: Access denied

I have also added the IP's of my VM's to my hosts file and am using the hostname to connect.

Any help is appreciated.

MANTU S.
MANTU S.

MANTU S.

Level
0
14 / 100
points

Answers

Nouredine A.
Nouredine A.

Nouredine A.

Level
4
5000 / 5000
points
Team

"Access denied" means that it's a permission issue and not a connection issue. Since you have installed the monitoring agent directly on your VM's (not mandatory), you could try to use the setup below:

When you are creating your monitor on the Controller side, select your remote monitoring agent from the drop down list and use "localhost" as hostname instead of the IP address of your VM's. Indeed, since the monitoring is installed locally, "localhost" should work.

Do you still have that access denied?

If yes, you could try to modify the user that is starting the monitoring agent. The Agent is started through a Windows service. By default, it's the "SYSTEM" user that is used. Display the properties of that service and switch to your current user, restart the service and try again the procedure above.

 

MANTU S.
MANTU S.

MANTU S.

Level
0
14 / 100
points

Thanks Nouredine for your response. I was able to make it work by creating mapped drives. Also i am getting the following errors( for few of the performance counters) when in the log when i run the script, any ideas on the same
2014/09/22 03:16:08 INFO - neoload.ME_INFO: Starting MonitorEngine Version 5.0.0 ;build=180714-508
2014/09/22 03:16:08 INFO - neoload.ME_INFO: OS Version: x86 - Windows Server 2008 R2 - 6.1
2014/09/22 03:16:08 INFO - neoload.ME_INFO: JVM Version: Oracle Corporation - 1.7.0_55 - Java HotSpot(TM) Server VM - Xmx= 1037959168 bytes
2014/09/22 03:16:08 INFO - neoload.ME_INFO: JVM Started for Controller-1-10.10.51.129:4569
2014/09/22 03:16:08 INFO - neoload.ME: Registered to MonitorAgent
2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\HTTP Service Url Groups(f700000040000001)\CurrentConnections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$0xc0000bc6
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\HTTP Service Url Groups(f700000040000001)\MaxConnections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$0xc0000bc6
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\.NET CLR Data(*)\SqlClient: Current # pooled connections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfdb\.NET CLR Data(*)\SqlClient: Current # pooled connections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfdb\.NET CLR Data(*)\SqlClient: Total # failed connects com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\.NET CLR Data(*)\SqlClient: Total # failed connects com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\PhysicalDisk(1)\% Idle Time com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\PhysicalDisk(1)\Avg. Disk Queue Length com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\PhysicalDisk(1)\Avg. Disk sec/Write com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:27 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\PhysicalDisk(1)\Avg. Disk sec/Read com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:32 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\HTTP Service Url Groups(f700000040000001)\CurrentConnections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$0xc0000bc6
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:32 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\HTTP Service Url Groups(f700000040000001)\MaxConnections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$0xc0000bc6
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:32 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\.NET CLR Data(*)\SqlClient: Current # pooled connections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:32 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfdb\.NET CLR Data(*)\SqlClient: Current # pooled connections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:32 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfdb\.NET CLR Data(*)\SqlClient: Total # failed connects com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:32 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\.NET CLR Data(*)\SqlClient: Total # failed connects com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:32 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\PhysicalDisk(1)\% Idle Time com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:37 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\HTTP Service Url Groups(f700000040000001)\CurrentConnections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$0xc0000bc6
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:37 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfdb\.NET CLR Data(*)\SqlClient: Current # pooled connections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)

2014/09/22 03:16:37 ERROR - neoload.Runtime: Error when getting double value of monitor:\\e1scmscmperfapp\.NET CLR Data(*)\SqlClient: Current # pooled connections com.neotys.win32.jpdh.PDHInvalidData: PDH_INVALID_DATA$PDH_CSTATUS_NO_INSTANCE
at com.neotys.win32.jpdh.PDH.wrapException(PDH.java:186)
at com.neotys.win32.jpdh.PDH.getFormattedCounterValueAsDouble(PDH.java:289)
at com.neotys.nl.me.a.gb.a(gb.java:119)
at com.neotys.nl.me.a.gb.requestValuesUpdate(gb.java:286)
at com.neotys.nl.me.a.cc.run(cc.java:118)