The deactivation process starts when you click on the “Transfer to another computer...” button in the license management panel.
By doing this, it will generate a deactivation file called “license-inactivation.req” that has to be sent to “activation@neotys.com” by email or using the web form here: https://www.neotys.com/support/disableLicense.html
If you can't start the NeoLoad GUI, you can still deactivate your license running it through command line. This is the command and the option to use:
./NeoLoadCmd -inactivateKey -noGUI -project "<absolute_path_to_your_nlp>" -launch "<scenario_name>"
The path of the “license-inactivation.req” file will be displayed on the console where you launched that command.
For more information, see “License Management” under “Installation” section in NeoLoad documentation.
