Unanswered question

License update failed ?

while applying the neoload plugin in Jenkins we are getting the following error

2017/08/30 10:58:50 WARN - neoload.Controller: The preference "[GUI]language" was not found. Use default: "en".
2017/08/30 10:58:50 INFO - neoload.Controller: Elevation state:null / has full admin right:false
2017/08/30 10:58:50 INFO - neoload.Controller: Starting NeoLoad Version 5.4.0;build=20170210-13
2017/08/30 10:58:50 INFO - neoload.Controller: OS Version:amd64 - Linux - 3.10.0-327.36.3.el7.x86_64
2017/08/30 10:58:50 INFO - neoload.Controller: JVM Version:Oracle Corporation - 1.8.0_112 - Xmx= 3702521856 bytes
2017/08/30 10:58:50 INFO - neoload.Controller: ALPN boot status: present
2017/08/30 10:58:52 INFO - neoload.apis.server: NeoLoad API Server started.
2017/08/30 10:58:52 INFO - neoload.usage.reporting: Usage report information sent successfully.
2017/08/30 10:59:09 ERROR - neoload.Controller: Error leasing license.com.neotys.license.data.n: License Web Service error: <The message has expired>
2017/08/30 10:59:09 ERROR - neoload.Controller: Can't initialize services java.lang.RuntimeException: com.neotys.license.data.n: License Web Service error: <The message has expired>
at com.neotys.nl.controller.Controller.n(Controller.java:888)
at com.neotys.nl.controller.Controller.a(Controller.java:819)
at com.neotys.nl.controller.Controller.start(Controller.java:446)
at com.neotys.nl.launcher.ControllerLauncher.main(ControllerLauncher.java:198)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:65)
at com.install4j.runtime.launcher.UnixLauncher.main(UnixLauncher.java:57)
Caused by: com.neotys.license.data.n: License Web Service error: <The message has expired>
at com.neotys.nl.controller.ar.a(ar.java:140)
at com.neotys.nl.controller.ar.a(ar.java:160)
at com.neotys.nl.controller.Controller.as(Controller.java:2245)
at com.neotys.nl.controller.Controller.n(Controller.java:883)
... 9 more

Joseph A.
Joseph A.

Joseph A.

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From that same machine where NeoLoad is installed are you able to lease your license from the GUI?

Could you check the time difference between your NeoLoad machine and your NTS machine?

They should be exactly the same (less than 2 minutes difference) otherwise you will not be able to lease a license.