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Unanswered question

Neoload 5.2 upgrade licence

I recently upgraded from 5.1 to 5.2. We had a 1000 VU licence for 5.1 but I can only see the free 50 VU licence for 5.2. Why is the 1000 VU licence not available for 5.2.

I've put in a deactivation request for the 5.1 1000 VU licence will this mean that the licence will become available for use with 5.2 once deactivated.

Stefan O.
Stefan O.

Stefan O.

Level
0
3 / 100
points
Answer count
1 answer
Category
Installation / Licensing
Author name
Stefan O.
Date
September 27, 2016
about 8 years ago
Hits
viewed 609 times
question
q

Answers

christophe M.

christophe M.

Level
4
5000 / 5000
points
Team

Dear Stefan, the main reason to not have the 5.2 license available is that your Gold support expired.

Please contact the support to check what happens.

Author name
christophe M.
Date
answer
a