Neotys.com

Unanswered question

How can I reactivate my expired free licence (50 users)?

In order to prepare my load test with higher number of VUH, I need to validate some tests with smaller population using the 50 free user licence which has expired. How can I reactivate it?
Thanks by advance

Carlos L.
Carlos L.

Carlos L.

Level
0
16 / 100
points
Answer count
3 answers
Category
Installation / Licensing
Author name
Carlos L.
Date
July 10, 2020
almost 4 years ago
Hits
viewed 209 times
question
q

Answers

Neil W.

Neil W.

Level
4
5000 / 5000
points
Team

Free licences are now only available for customers, if you are a customer, you should be able to go to your customer area and reactivate it there

Author name
Neil W.
Date
answer
a
Carlos L.
Carlos L.

Carlos L.

Level
0
16 / 100
points

I'm already a customer as I'm using some Virtual Users from cloud Session. I've access to the license console but I don't have the possibility to reactivate the licences and change their actual status "Not Activated" (expired on June 23rd) to status "Activated"

Author name
Carlos L.
Date
answer
a
Neil W.

Neil W.

Level
4
5000 / 5000
points
Team

Send me a private message with your email address and I can look this up for you. You can't reactivate a licence but should be able to request a new one

Author name
Neil W.
Date
answer
a