I am running 6.5.1 (latest version). I already tried turning on the general setting to capture the browser window but it didn't help.
Same here with 6.8 Did you ever find a solution? I am surprised to see no response to this...
There is no solution. According to Neotys, the screenshot is just auxiliary information. We should just focus on the data captured and not the screenshots. Too bad that they can't make it work more consistently.
Ah, too bad, really. Thanks for the info!