Unanswered question

Neoload Installation failure - Could not Unpack - error code 20

While trying to install Neoload on Windows 10 I am facing an error that says 'An error occurred (error code 20)'. Looking into the logs, we can see an error that looks like below.

unpacking user.jar.pack
c:\users\.....\appdata\local\temp\e4jb683.tmp_dir1525062383\jre\bin\..\bin\unpack200.exe
-r "C:\Users\.....\AppData\Local\Temp\e4jB683.tmp_dir1525062383\user.jar.pack" "C:\Users\.....\AppData\Local\Temp\e4jB683.tmp_dir1525062383\user.jar"
could not unpack.........

can anyone please assist with this error?

Ganesh N.
Ganesh N.

Ganesh N.

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Answers

christophe M.
christophe M.

christophe M.

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It happens when there's a download error, can you download again?

Ganesh N.
Ganesh N.

Ganesh N.

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Thanks for the reply Chris. We tried downloading the installable multiple time and still faced the same issue. In fact, we tried with 6.4 and 6.5 both. Any other pointers?

Chetan K.
Chetan K.

Chetan K.

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I'm also getting the same error while installing Neoload.. Can someone pls help.