Neotys.com

Unanswered question

An incorrect license is available to download. How can I get the correct one from the portal?

The license available in the customer area is one for another site, is already being used (for 250 vu). An additional license has been purchased (for 500 vu) but does not seem to be available to download. Can the correct license be made available?

Neil B.
Neil B.

Neil B.

Level
0
12 / 100
points
Answer count
2 answers
Category
Installation / Licensing
Author name
Neil B.
Date
September 12, 2017
over 7 years ago
Hits
viewed 201 times
question
q

Answers

Nouredine A.

Nouredine A.

Level
4
5000 / 5000
points
Team

I've checked and you should be able to see your 500 VU license. I can see a 6.0 version of your 500 VU license. Can't you see it in one the available tab?

 

Author name
Nouredine A.
Date
answer
a
Neil B.
Neil B.

Neil B.

Level
0
12 / 100
points

The issue of the not being able to see the license, and no access to technical were both fixed earlier for me. So everything is OK now.

Author name
Neil B.
Date
answer
a