Unanswered question

Application is not getting loaded after adding credit card info in Mozilla firefox while recording

I am trying to record one business flow for placing an order in cuartomer care application for E-commerce site.The Application is recommended to launch in Mozilla Firefox.But when i tried to record the flow using the neoload,Application is not getting loaded once Add button is clicked after adding the credit card information.But the same is getting loaded in Chrome.So Can you please help on this? to check for the settings.attached the screenshot for reference

Abirami V.
Abirami V.

Abirami V.

159 / 750


The first issue that comes in is an issue related to SSL certificate. Have you loaded in Firefox the NeoLoad root certificate? Is it the case in Chrome?

Note that for your test, the browser used for the recording does not matter. If Chrome was able to record the transactions it's fine.