Support

  • 54 questions asked
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  • How do I get DEBUG log level info from NeoLoad to diagnose issues?

    I am pretty good at looking at log files for clues to what the cause of a problem is when it is not obvious. How do I get NeoLoad to increase the amount of information sent to...
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    NeoLoad has different levels of messages that can be kept in the logs. Sometimes, increasing the log level of a NeoLoad component can help troubleshoot an issue, either for...
  • Where are the log files stored?

    I am receiving errors in Neoload and need more information and details on them. Where can I go to find the log files stored for NeoLoad?
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    NeoLoad stores the logs in a separate folder for each NeoLoad version. NeoLoad stores its log files in a directory in the user profile. The user profile used is the one who...
  • I can't replay my Flex script because it says that some of the requests are broken.

    I successfully record my scenario with NeoLoad and I tried to replay my script as is. But I got a bunch of "NL-Pluginxxx" errors.
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    When recording a Flex application, NeoLoad deserializes the binary stream between the browser and the server. It will convert the binary data to an XML content and do the...
  • How do I save values and write them to an external file during a load test?

    During a load test, I have a requirement to output dynamic values used for the virtual user instances to a separate file. How do I get Neoload to send these values during a test...
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    During your load test, you may need to log some information related to your script. This is helpful if you want to check afterwards the data used or modified during your load...